Frequently Asked Questions

Everything you need to know about shopping for your home and garden.

How long will it take for my order to arrive?

Standard shipping typically takes 7-10 business days. Once your order ships, you will receive a confirmation email with a tracking link to monitor its progress.

What is your return policy for home decor and furniture?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that personalized items are non-returnable.

Do you offer international shipping?

Currently, The Lakeside Collection ships to the contiguous United States, Alaska, Hawaii, and US Territories. We do not offer international shipping at this time.

How can I track my order status?

You can track your order by clicking the 'Order Status' link at the top of our website or by logging into your account to view your recent purchase history.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Lakeside Collection gift cards.

What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact our Customer Service team within 48 hours of delivery to arrange for a replacement or a full refund.